Privacy Policy

This Privacy Policy ("Policy") governs the data collection, security, processing, and management practices of this digital marketing platform operated for Runwal Raaya ("Project"), located in Worli, South Mumbai. This platform is maintained by an authorized, RERA-registered Channel Partner (MahaRERA Registration No. A51900002610). We are committed to safeguarding user privacy in accordance with the Real Estate (Regulation and Development) Act, 2016 (RERA), the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023), the Information Technology Act, 2000, and applicable telecommunications and advertising destination guidelines (including Google Ads and Meta Ads policies).

1. Scope & Categories of Personal Data Collected

We collect personal and technical information when you interact with our website, submit property enquiry forms, request brochure downloads, schedule site visits, or communicate with our sales advisory team:

• Voluntarily Provided Contact Data: Your full name and active telephone/mobile number (required to process and fulfill your enquiry), email address, residence location preference, unit configuration interest (e.g., 3 BHK / 4 BHK), purchase timeline, and estimated budget range.
• Technical & Network Identifiers: Your Internet Protocol (IP) address, browser user-agent string, device type, operating system, referrer URL, submission timestamps, and cryptographic Anti-CSRF token verification data necessary to protect against unauthorized request spoofing and bot submissions.
• Communication Logs: Records of telephone calls, WhatsApp messages, SMS exchanges, and email interactions between you and our authorized customer advisory team for quality assurance and regulatory audit compliance.

Strict Data Warning: Please do not submit sensitive personal data, including credit/debit card numbers, bank account credentials, government identification numbers (such as Aadhaar or PAN), or private financial records through these enquiry forms.

2. Purpose of Data Processing & Contact Consent

Personal data collected on this platform is processed strictly for legitimate real estate advisory and customer service purposes, specifically to:

• Fulfill your explicit request for Runwal Raaya project information, unit floor plans, e-brochures, pricing sheets, and site visit schedules.
• Connect you with assigned luxury property advisors who can answer specific queries regarding Runwal Raaya.
• Verify your identity and prevent fraudulent, duplicate, or abusive form submissions on our digital channels.
• Maintain statutory records in compliance with MahaRERA channel partner obligations.

Telecommunications & TRAI DND Consent: By checking the consent checkbox and submitting your enquiry, you grant express consent to be contacted by our authorized advisory team via Voice Calls (including automated follow-up calls), SMS, WhatsApp Messages, and Email regarding Runwal Raaya. You acknowledge and agree that this submission constitutes an explicit transactional opt-in request that overrides any registration on the National Do Not Call (NDNC) registry or Do Not Disturb (DND) status under Telecom Regulatory Authority of India (TRAI) guidelines.

3. Data Security & Technical Safeguards

We enforce robust technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• Transport Security: All data transmissions between your web browser and our servers are encrypted using Transport Layer Security (TLS 1.2+ / HTTPS).
• Server-Side Protection: Submissions are processed through server-side input filtering, strict Content Security Policies (CSP), HTTP security headers, and rate-limiting protocols to guard against Cross-Site Scripting (XSS), SQL Injection, and distributed denial-of-service (DDoS) attacks.
• Restricted Access: Access to stored enquiry files is strictly limited to authorized sales advisors and IT personnel bound by confidentiality obligations.

While we implement industry-standard security measures, no method of electronic storage or internet transmission can be guaranteed to be 100% immune from security threats. Users submit information at their own choice while benefiting from our enforced security controls.

4. Data Sharing & Third-Party Disclosures

We maintain a strict Zero-Spam and No-Sale Policy. We do NOT sell, rent, trade, lease, or license your personal information to third-party data brokers or marketing agencies. Data sharing is limited exclusively to:

• Authorized Project Sales Representatives: Account managers and property consultants assigned to handle Runwal Raaya buyer inquiries.
• Developer Coordination: Primary developer representatives (Runwal Realty / Runwal Group) where required to facilitate site visits, official unit bookings, or developer-end documentation.
• Essential Service Providers: Trusted technical service providers bound by strict confidentiality agreements, including secure hosting infrastructure providers, domain administrators, and communication gateway vendors (SMS/WhatsApp delivery partners).
• Legal & Regulatory Authorities: Law enforcement agencies, courts, or regulatory bodies (including MahaRERA authorities) when required by statutory law, court orders, or subpoena.

5. Data Retention & Disposal Policy

We retain your personal enquiry data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable laws:

• Enquiry records are retained in protected storage for up to 12 months (365 days) from the date of submission to accommodate ongoing property consultations.
• Upon expiration of the retention period, data is securely purged, overwritten, or permanently anonymized unless an active transaction, dispute, or legal compliance requirement mandates extended retention.

6. User Rights & Data Fiduciary Contact (DPDP Act, 2023)

Under the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023) and applicable privacy laws, you possess the following rights regarding your personal data:

• Right to Access & Summary: Request confirmation and a summary of the personal data held about you.
• Right to Correction & Updating: Request correction of inaccurate, incomplete, or out-of-date personal information.
• Right to Erasure / Deletion: Request permanent deletion of your enquiry data from our active databases.
• Right to Withdraw Consent: Revoke your consent for future commercial communications at any time.

How to Exercise Your Rights: To submit a data request or withdraw your enquiry, contact our Data Privacy Representative via the WhatsApp contact button on this page, or call/WhatsApp our official contact line at +91 9820066509. Please specify the name and mobile number used during your original submission so we can locate your record. Requests are acknowledged within 48 hours and processed within 30 calendar days.

7. Cookies & Technical Storage

This platform utilizes essential session cookies and technical storage mechanisms to ensure proper functionality and security:

• Essential Session Cookies: Short-lived, HTTP-only session cookies used strictly to manage CSRF security tokens and maintain submission state across page loads. These cookies do not track your browsing activity on external websites.
• Analytics & Performance Logging: Non-identifying server logs used to monitor site performance, page load performance, and security traffic patterns.

You can configure your browser to block or alert you about cookies. However, disabling essential session cookies may prevent forms and security verification from functioning properly.

8. Minors Privacy Notice

This website and the property services offered are intended exclusively for individuals who are at least 18 years of age and legally competent to enter into binding contracts under Indian law. We do not knowingly solicit or collect personal data from minors. If a minor has submitted personal details, a parent or legal guardian may contact us to request immediate deletion.

9. Policy Updates & Version Governance

We reserve the right to update or amend this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. The effective date displayed at the top of this page indicates the date of current implementation. Continued use of the platform after any modifications constitutes acceptance of the revised Policy.